Terms of Service
Welcome to Domivella (hereinafter referred to as “we”). These Terms of Service are intended to provide an overall explanation of the services offered through our online store and to clarify important rules, responsibilities, and applicable conditions when you access or use our services. Please read these terms carefully before placing an order or using our services.
By accessing, browsing, or using our online store, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Scope of Services and Applicability
We provide products and related services exclusively through our online store, including product display, order placement, payment processing, delivery, and after-sales support related to orders.
All services are provided online only and do not involve any form of offline or in-person sales.
These Terms of Service apply to all activities related to your use of our online store and operate together with other policy pages displayed on the website.
Order Confirmation and Processing
Once your payment has been successfully completed, an order record will be created and the order will enter the processing stage.
Order status may be updated based on inventory availability, payment confirmation, system processing, or delivery arrangements.
An order is considered confirmed once it is placed, indicating your acceptance of the product details, pricing, and related arrangements shown in the order.
Order Cancellation Policy
You may request to cancel an order if it has not been shipped and no more than 24 hours have passed since the order was placed.
Orders that have exceeded 24 hours, entered the shipping process, or have already been shipped cannot be directly cancelled.
If an order cannot be cancelled, you may still request after-sales service in accordance with the return and exchange policy after receiving the item.
For full details regarding cancellation conditions and procedures, please refer to the following page:
Return and Exchange Policy
You may request a return or exchange within 35 days from the date you receive your item, provided the item meets the applicable conditions and the request follows the required process.
Returned items must be sent back within the specified timeframe and are subject to inspection.
For exchange requests, once the original item is returned and approved, the replacement item will be processed as a new order and will follow a new order processing timeline.
For detailed conditions, procedures, and important notes, please review the following page before submitting a request:
Refund Policy
Refund eligibility is determined based on order status and the outcome of return or exchange processing.
Once a refund has been approved, it is generally processed within 1–5 business days and returned to the original payment method used at checkout.
The time required for the refund to appear may vary depending on the payment provider or banking processes.
For full refund details and procedures, please refer to the following page:
Shipping Policy
Orders are typically processed within 1–3 business days after successful payment and are then prepared for shipment.
Once dispatched, the estimated delivery time is 6–10 business days, although actual delivery times may vary.
Orders with a total value of AUD 79.99 or more (including AUD 79.99) qualify for free shipping.
Orders below this amount will be charged shipping fees as displayed at checkout.
For delivery scope, shipping arrangements, and additional information, please review the following page:
Inventory and Pricing
We make reasonable efforts to ensure that inventory availability and pricing information displayed in the online store are accurate.
Product availability and final prices are confirmed at checkout and reflected in the order confirmation.
If an item becomes unavailable due to inventory changes, system updates, or other reasons, we reserve the right to adjust or cancel the order and, where appropriate, communicate with you.
Information Accuracy
We regularly review and update website content to reduce inconsistencies or outdated information.
If discrepancies arise between displayed information and actual order processing, the confirmed order details and processing results will prevail.
User Responsibilities and Obligations
You are responsible for ensuring that all information you provide is accurate, complete, and up to date.
You must use the online store responsibly and must not engage in activities that disrupt normal operation, system security, or the rights of others.
Any consequences arising from inaccurate information or improper use of the services will be your responsibility.
Confidentiality and Data Protection
We value the confidentiality of user information and take reasonable measures to protect it from unauthorized access or misuse.
Information is used only for purposes related to service delivery, transaction security, and necessary operational support.
Further details regarding information handling are available in the privacy-related policies published on the website.
Disputes and Applicable Law
If a dispute arises between you and us in connection with the use of the online store, both parties should first attempt to resolve the matter through good-faith communication.
If no resolution can be reached, the dispute may be submitted to an appropriate authority with jurisdiction.
Limitation of Liability
Within reasonable and controllable limits, we aim to maintain stable and continuous service availability.
We are not responsible for indirect losses resulting from service interruptions or delays caused by factors beyond reasonable control, including system maintenance, network issues, or third-party services.
These terms do not affect any rights that cannot be excluded.
Copyright Notice
All content displayed on the website, including text, images, symbols, and other materials, is protected by applicable rights.
Unauthorized copying, distribution, or use of such content is not permitted.
Updates to These Terms
We may update these Terms of Service from time to time to reflect operational or service-related changes.
Updated terms will be published on the website and take effect upon publication.
Contact Information
If you have any questions regarding these Terms of Service or the use of our online store, you may contact us using the details below:
Address: 4701 SAMUEL BLVD 305, MESQUITE, TX 75149-0000, United States
Phone: +1 (409) 203-5532
Email: solutions@domivella.com
Customer Support Hours:
Monday to Friday
9:00–11:00 and 13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)