Privacy Policy
Welcome to Domivella (hereinafter referred to as “we”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website, purchase products, or interact with us.
1. Scope of Application
This Privacy Policy applies to all situations in which you visit or use our website, make purchases, register an account, communicate with us, or otherwise provide personal information to us.
2. Information We Collect
When you use our website or services, we may collect the following information:
Information you voluntarily provide, including but not limited to your name, email address, phone number, billing address, shipping address, order details, and information provided during communications with customer support.
Information automatically collected when you browse the website, including but not limited to IP address, device type, browser information, access time, visited pages, Cookies, and data generated through similar technologies.
3. Purpose of Using Information
We collect and use personal information for the following purposes:
Processing and fulfilling your orders, including payment confirmation, product delivery, returns, exchanges, and after-sales support;
Sending order updates, shipping notifications, and important service-related communications;
Responding to your inquiries, requests, or customer support needs;
Improving website functionality, products, and overall user experience;
Conducting internal operations analysis, system maintenance, and risk management;
Ensuring transaction security and preventing fraud or improper activities.
4. Cookies and Similar Technologies
We may use Cookies and similar technologies to support website functionality, remember user preferences, analyze website usage, and improve overall performance.
You may manage or disable Cookies through your browser settings; however, doing so may affect the availability of certain website features.
5. Information Sharing and Disclosure
We may share necessary information with third parties in the following situations:
With logistics service providers to complete order delivery;
With payment service providers to process payments;
With service partners that provide website hosting, technical support, or data analysis to support normal website operations;
When necessary to protect our rights, users’ interests, prevent fraud, or maintain system security.
We do not sell personal information to unrelated third parties.
6. Third-Party Services
Our website may include or use services or links provided by third parties.
Third parties may independently collect and process information in accordance with their own rules, and we are not responsible for their privacy practices.
7. Information Storage and Security
We implement reasonable technical and administrative measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
8. Cross-Border Information Transfers
Where required for business operations, your information may be transferred to and stored on servers located outside your country or region.
We take reasonable measures to ensure appropriate protection during such transfers and storage.
9. Your Rights
You have the right to request access to the personal information we hold about you and to request correction of inaccurate or incomplete information.
If you have any questions or concerns regarding how your information is handled, you may contact us at any time.
10. Information About Minors
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time based on operational needs.
Any updates will be posted on this page and will take effect upon publication.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below:
Address: 4701 SAMUEL BLVD 305, MESQUITE, TX 75149-0000, United States
Phone: +1 (409) 203-5532
Email: solutions@domivella.com
Customer Support Hours:
Monday to Friday
9:00–11:00 and 13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)