FAQ

 

Question 1: How long does it take for my order to be shipped after placing an order?

After your order is successfully paid, we usually process and arrange shipment within 1–3 business days.
Once your order has been processed and shipped, you will receive a shipping notification with tracking information.

Question 2: How can I check my order status?

After your order has been shipped, we will send you an email containing order status updates and tracking details.
You may also check the latest status of your order at any time through the order tracking feature available on our website.

Question 3: What should I do if the item I received is not suitable?

If you are not satisfied with the item you received, you may apply for a return or exchange within the timeframe specified in our return and exchange policy.
Please refer to the return and exchange policy page on our website for detailed conditions, procedures, and instructions.

Question 4: How can I contact customer support for assistance?

If you encounter any issues during shopping, payment, shipping, or after-sales service, you may contact us using the details below:
Address: 4701 SAMUEL BLVD 305, MESQUITE, TX 75149-0000, United States
Phone: +1 (409) 203-5532
Email: solutions@domivella.com
Customer Support Hours:
Monday to Friday
9:00–11:00 and 13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)